Hirsch Professional Services
HIRSCH PROFESSIONAL SERVICES is the premium support offering
HIRSCH Secure centralises all services to enhance the performance and durability of HIRSCH installations. A dedicated team of qualified engineers and technicians is involved at every stage of all projects (technical support, hotline, commissioning, equipment buyback, and training).
Thanks to this new organization — including a new modern telephone system and a dedicated ticketing tool — each request benefits from structured follow-up and accelerated handling, thus ensuring smooth coordination, a reliable response and sustainable support for all security needs.
Additional HIRSCH service and support
At HIRSCH, we know that the performance of an access control, perimeter detection and video surveillance solution depends as much on the quality of the products as on the support provided during their deployment.
This is the very essence of the Prestation service offered by HIRSCH.
The HIRSCH PROFESSIONAL SERVICES team is dedicated to the success of your projects, in order to guarantee you a smooth, fast implementation without compromising on safety.
Technical Assistance and Support
Our Support Hub ensures business continuity and system evolution by providing expert guidance at every stage of your project.
-
Tailored Support: Remote or on-site assistance scaled to meet the specific technical complexity of your requirements.
-
System Modernization: Migration packages designed to upgrade your existing infrastructure with the latest technologies.
-
Project Steering: Dedicated guidance to guarantee the successful and cohesive deployment of your security systems.
Commissioning
L'assurance d'une protection extérieure opérationnelle dès le premier jour, calibrée par des experts constructeurs.
-
Paramétrage expert : Réglage précis des capteurs, qu'ils soient à technologie infrarouge, hyperfréquence ou par détection de chocs.
-
Protection de clôture : Mise en œuvre de solutions de détection par câble ou fibre optique pour sécuriser vos périmètres sensibles.
-
Validation technique : Vérification complète de la conformité du déploiement avant le passage en exploitation.
Preventive Maintenance and System Longevity
Our Annual Maintenance Contract provides rigorous yearly oversight to extend your equipment's lifespan and ensure peak reliability, including:
-
Comprehensive Inspection: Functional testing, physical hardware checks, and backup power supply status.
-
System Updates: Regular software updates to maintain optimal performance and system security.
-
Transparent Reporting: A detailed report provided after every technical visit to certify the operational status of your installations.
Accredited Training Hub
As a Qualiopi-certified training provider, HIRSCH offers structured programs designed to master the installation and operation of security systems. Training sessions are held at our Vaulx-en-Velin facilities or directly on-site at your location.
-
Certification Tracks: Comprehensive curricula ranging from foundational installation to advanced technical expertise.
-
Specialized Expertise: In-depth training focused on cybersecurity, system administration, and network management.
-
Hands-on Learning: Practical experience using dedicated educational equipment to simulate real-world conditions.
HIRSCH's feature
-
Unified Expertise: A single point of contact specializing in both access control and perimeter detection to ensure complete security cohesion.
-
Project Guidance: End-to-end support from initial design to final implementation for a seamless deployment.
-
Preventive Support: Systematic preliminary diagnostics to maximize system uptime and streamline your technical operations.